We are operating normally at present and continue to do so under the new national lock-down that began on Tuesday 5th January 2021.

Current shipping status: Normal - Orders placed before 3pm shipped same day.

Current trade-in processing status: Up to 48 hours instead of the usual 24 hours.

How Brexit Will Impact Our European Customers

Customers within the EU may now be liable to a customs charge on receipt of their order.

Important: Please be aware that customs charges are levied on the value of the products being imported, not the amount paid in cash for an order, this is of particular relevance to store credit customers that may have paid £0 in cash for an order. In all circumstances the sub-total (value of items ordered) is the figure used to calculate customs liability.

For orders placed by customers in the EU up until the end of June 2021 import VAT may be payable on the full value of the order, while both customs duty & import VAT is payable on consignments with a value of over €150.

We will provide further information as we get it.

This page was last updated 25th March 2021.